Trust. Integrity. Family.

Notice of Data Incident

J.D. Gilmour recently experienced a data security incident that may have resulted in unauthorized access to certain personal information of corporate employees. J.D. Gilmour takes the security of personal information very seriously, and we apologize for any inconvenience this incident may cause. This notice is intended to provide notice of the Incident, steps we are taking in response to the Incident, and resources available to help you protect against the potential misuse of information. At this time, we have not received any reports of related misuse of health information since the date of the Incident.

What Happened? On June 29, 2023, J.D. Gilmour became aware of a potential unauthorized access to its e-mail environment (the “Incident”). Upon discovering the Incident, J.D. Gilmour immediately engaged a third-party cybersecurity forensic team to conduct a thorough investigation into its entire e-mail tenant and determine the nature and scope of the Incident. On August 2, 2023, the forensic investigation determined that an unknown party had gained unauthorized access to one (1) J.D. Gilmour employee e-mail user account. Based upon this finding, J.D. Gilmour engaged a third-party data mining vendor to review the date within the compromised e-mail user account and determine whether sensitive information was maintained therein during the time of the Incident. On October 27, 2023, J.D. Gilmour completed its investigation of the data maintained within the compromised e-mail user account and determined personal information was impacted as a result of the Incident.

What Information Was Involved? Based upon the results of the investigation, J.D. Gilmour determined corporate employee information may have been impacted and potentially included: names, addresses, dates of birth, health insurance information, health benefit plan names, health insurance policy numbers billing/claim information, subscriber member numbers, health insurance group numbers, medical information, mental or physical condition and treatments, dates of service, diagnosis, treatment location, provider names, and Social Security numbers. Please note that to date, the investigation has found no evidence of actual or attempted misuse of personal information as a result of this incident.

What We Are Doing: Data privacy and security are among J.D. Gilmour’s highest priorities, and there are extensive measures in place to protect information in J.D. Gilmour’s care. Since discovering the Incident, J.D. Gilmour has worked with cybersecurity experts to determine the appropriate and necessary actions to take in response to the incident. Together, we continue to investigate and closely monitor the situation. Further, we have taken and continue to take steps to strengthen our security posture to prevent a similar event from occurring again in the future.

What You Can Do: Should you have any questions not addressed in this notice, please do not hesitate to call 818-550-0250, Monday through Friday, 9:00 A.M. to 5:00 P.M. Eastern Standard Time, except holidays. J.D. Gilmour sincerely regrets any inconvenience or concern that this matter may cause, and remains dedicated to ensuring the privacy and security of all information in our control.

We encourage you to remain vigilant, monitor your accounts, and immediately report any suspicious activity or suspected misuse of your personal information. Additionally, we recommend that you review the following page, which contains important additional information about steps you can take to safeguard your personal information, such as the implementation of fraud alerts and security freezes.

Additional Important Information

Fraud Alerts: You can place fraud alerts with the three credit bureaus by phone and online with Equifax (https://assets.equifax.com/assets/personal/Fraud_Alert_Request_Form.pdf); TransUnion (https://www.transunion.com/fraud-alerts); or Experian (https://www.experian.com/fraud/center.html). A fraud alert tells creditors to follow certain procedures, including contacting you, before they open any new accounts or change your existing accounts.  For that reason, placing a fraud alert can protect you, but also may delay you when you seek to obtain credit. As of September 21, 2018, initial fraud alerts last for one year. Victims of identity theft can also get an extended fraud alert for seven years. The phone numbers for all three credit bureaus are at the bottom of this page.

Monitoring: You should always remain vigilant and monitor your accounts for suspicious or unusual activity.

Security Freeze: You also have the right to place a security freeze on your credit report.  A security freeze is intended to prevent credit, loans, and services from being approved in your name without your consent. To place a security freeze on your credit report, you need to make a request to each consumer reporting agency. You may make that request by certified mail, overnight mail, regular stamped mail, or by following the instructions found at the websites listed below. The following information must be included when requesting a security freeze (note that if you are requesting a credit report for your spouse or a minor under the age of 16, this information must be provided for him/her as well): (1) full name, with middle initial and any suffixes; (2) Social Security number; (3) date of birth; (4) current address and any previous addresses for the past five years; and (5) any applicable incident report or complaint with a law enforcement agency or the Registry of Motor Vehicles. The request must also include a copy of a government-issued identification card and a copy of a recent utility bill or bank or insurance statement.  It is essential that each copy be legible, display your name and current mailing address, and the date of issue. As of September 21, 2018, it is free to place, lift, or remove a security freeze. You may also place a security freeze for children under the age of 16. You may obtain a free security freeze by contacting any one or more of the following national consumer reporting agencies:

More information can also be obtained by contacting the Federal Trade Commission listed above.